Privacy Policy

1. Introduction

Crystal Wishes ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

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2. Scope

This policy applies to personal information collected, used, or disclosed by us on the Crystal Wishes website (http://www.crystalwishes.ca/) and in connection with our products and services.

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3. Information We Collect

We collect information you provide directly, including:

• Contact details: name, email, address, phone.

• Customer record data: purchases, inquiries, and service preferences.

• Marketing preferences, if you sign up for newsletters.

We also automatically collect:

• Technical data, such as IP address, device type, browser, and usage statistics via cookies and analytics tool.

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4. Purpose of Collection

We collect and use personal information for purposes that a reasonable person would consider appropriate, including:

• Providing and improving our services.

• Communicating with you and responding to inquiries.

• Managing orders, payments, and deliveries.

• Delivering personalized content and marketing (if consented).

• Conducting analytics, fraud prevention, and site maintenance.

• Complying with legal obligations.

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5. Legal Grounds

Under PIPEDA, we rely on:

• Consent, when collecting, using, or disclosing personal information.

• Legitimate purposes, such as fulfilling orders or securing accounts.
  You can withdraw consent at any time by contacting us (see Section 11).

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6. Disclosure of Personal Information

We may share personal information with third parties for the following reasons:

• Service providers, including payment processors, delivery partners, IT hosting.

• Business partners, where necessary to fulfill services or process transactions.

• Legal or regulatory requests, to protect rights or comply with legal obligations.

• Corporate transactions, such as mergers or acquisitions—subject to confidentiality safeguards.
  All third parties must process data in accordance with applicable privacy laws and contractual restrictions.

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7. International Transfers

If we transfer personal data outside Canada, we ensure it is protected by appropriate safeguards, such as contractual agreements consistent with Canada’s adequacy requirements.

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8. Data Retention and Security

We retain personal data only as long as necessary for the purposes outlined above or to satisfy legal requirements. We use appropriate technical and organizational safeguards to protect against unauthorized access, disclosure, alteration, or destruction.

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9. Your Rights and Choices

You have the right to:

• Access your personal information.

• Correct or update inaccurate or incomplete information.

• Withdraw consent to certain uses (e.g. marketing).

• Delete your data, subject to legal requirements.

Requests can be made via email or postal service (see Section 11). We may require verification of identity before responding to your request.

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10. Use of Cookies and Tracking Tools

We use cookies and similar technologies to:

• Analyze site usage and performance.

• Remember your preferences and login state.

• Deliver personalized experiences and marketing communications.

You can manage or block cookies via your browser settings, though some site functionality may be affected.

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11. Contact Information

If you have questions, requests, or complaints about our privacy practices, please contact:
Email: crystalwishes88@gmail.com

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12. Policy Updates

This policy may be updated from time to time. When changes occur, we will update the "Last updated" date and post the revised policy on our website. Continued use of our services constitutes acceptance of the updated policy.